30 Jun '12, 2am

[Blog] Century Club Contractor Spotlight: Todd Russo, REEIS: The fourth in our series of spotlighted Century Clu...

[Blog] Century Club Contractor Spotlight: Todd Russo, REEIS: The fourth in our series of spotlighted Century Clu...

Our customer process. Early on, we developed 4 key components which differentiates REEIS from other firms: 1. We looked beyond the disciplines/methodology of the Home Performance with Energy Star, BPI, and RESNET programs when we developed our products and services. These disciplines/methodology are extremely worthwhile but they are incomplete and limited. If your firm lives solely with the principles of the abovementioned firms, you do not always deliver the benefits your clients are looking for. 2. We limit the products and services we offer. We routinely identify products which do not meet our benchmark criteria. We educate our buyers as to why we do not recommend them. 3. Robust training programs. And 4. We developed a proprietary customer management program which affords us the capacity to effectively manage our client relationships and deliver real-time data to our c...

Full article: http://www.homeenergy.org/show/blog/nav/blog/id/277

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